Is Working Solutions A Scam?

Product by:
Eddy Salomon

Reviewed by:
On June 14, 2011
Last modified:February 20, 2014


Is working solutions a scam?

As always I like to keep my eye out for new legitimate work at home opportunities so you can meet your goal of making a living at home. I know a lot of you are actively taking advantage of the little opportunities I’ve recommended to bring in a bit of extra money. I’m happy to say many of you have been successful with it. However there are still a large number of you are looking to make a living at this. With this in mind, this week I find myself  going back to one of the tried and true work at home opportunities out there, “virtual call centers”. That’s just a fancy way of saying customer service reps or those friendly folks on the line when you call any 800 number on your bills or websites.


Before I tell you something about Working Solutions, I have to take the time to remind you all that this is a home business, and not a work at home job.  I know we have harped on this before, but in case you forgot, this means you are an Independent contractor, which means you’re responsible for your own taxes but also have the advantages of being able to write off things that you couldn’t as an employee such as your home office supplies, equipment, internet, phone, etc.

As always speak to your tax professional regarding all this. You can also read my work at home and taxes article here.

Hopefully you’re still interested in this legit opportunity, if so read on.


What are Working Solutions Agents OnDemand?


Working Solutions, a company that has been around since 1996. They hire skilled, educated, and motivated people to be the person on the end of the phone line, who responds to emails or the online chat rep that are there to help folks with sales, service and technical support.


They call their work “projects” which will mainly be customer sales and service, tech support, and some data entry and editing projects. A sales and service project would be things like enrollments, retail sales, reservations, and dealing with your account. They also have agents who give technical assistance on electronics, website usage and software.


Each project you work on is different, and you are trained each time you are chosen to do something new to you. So that means you probably won’t get stuck only dealing with the complaints about bills, or answering the same customer service questions over and over.


Are there any fees involved?


There are no fees to apply or for training, which in that past has been a con for other virtual call center jobs I have reviewed such as Arise. In fact, from what I can tell, you get paid for your training that you go through for specific projects.


With all that said there are some equipment needs, and for many folks these are things you already have. For example, you need an up to date computer with Vista or Windows 7 along with Internet Explorer 8. You must have a land line and a high speed Internet connection. You will also need some good headphones that filter out sound. (Remember you are at home and the customers don’t need to hear the TV, your dog or child yapping away!) For those who may be really interested here is the link that explains in detail their equipment requirements. Now if you lack the equipment above then there is obviously the costs of getting that stuff.


How do you apply to be an Agent on demand?


First of all I must tell you that this field is one of the more popular work from home businesses and they get tons of applications. All of these kinds of companies do. So don’t expect that you just ‘sign up” one day and work the next.


There is a two step online application process. When you finish Part 1,  they have instructions for completing Part 2 which can be done another day if needed. When both parts are finished it goes to the database with all the other applications and they will screen it when they get to it, which could be months from the day you submit. You get contacted by email with the results of this testing and if you meet their standards. Unfortunately this is a one time chance, you cannot retake the test or re-apply later on. Some of the things will be concerning your set up and you work and computer experience, others will be to show a basic understanding of writing and grammar.


Once you have been accepted, your application is put in a pending pool and you wait for opportunities that are a match for your skills. You are low man on the totem pole and everyone else before you gets first dibs. Some people have waited six months before getting their first job.  A couple folks had to wait so long they forgot they had even applied!  Since it often does take a while, it is a good idea to be sure to keep you contact details up to date, like a change in email addresses for example. It is easy to forget to notify everyone.

You can start the online application process by clicking here.


What happens when I am selected for for a project?


When they find a good match between a project and your skill-set, they send you a Project Notification email. This gives you the the specifics about this project. An agreement is drafted once you accept the terms. This is the legal stuff that spells out things like you are an independent contractor for Working Solutions, outlines the scope of the project and the requirements and objectives. I would assume that is where the pay scale is set up as well.


Once all of that stuff is taken care of and out of the way, you go through a virtual preparation session, which is your paid training, to get you ready to get working on the project.


What about people who live outside of the United States?


They do hire outside the US for many projects as all you need is to be connected to the Internet, but due to telecommunications expenses, some companies will restrict their hires to US residents.


How much can I earn with Working Solutions?


Each project will have its own payment plan. It depends on the company that hires Working Solutions to find them agents.  Some companies pay by the record or entry, while others pay by “talk minutes”, sales, or a combination of both. Some may even pay by the project. The website claims that people have made from $7.50/ hour to $30/hour. From my experience with these things, I’d expect the lower amount, most of the jobs will be minimum wages kind of thing.


Of course once you get into the system on a regular basis it will all depend on your success ratings, how much work they have, and how many hours you work.


They do not advertise or recommend this to be a replacement job, they look at it as temporary work for supplemental income, so you can do other things in the multiple streams of income opportunities we talk about here along with this.


How do you get paid?


You get paid every other week via direct deposit, or if you prefer a hands on approach, they will send you a check in the mail. You must however, keep your work invoices updated, as  payments only are made when it says, “work completed.”

One thing I liked when I was reading about this is that you can work on more than one project at a time, depending on the project. So if you are an email responder on one project you can do that while waiting for customer service calls on another one assuming you’re competent at multi-tasking.


In general, this seems to be a straightforward company in the virtual call center field, but I can’t just let this go by without pointing out the downside of things. Nothing is perfect, as I always say, so better to go in knowing the good, the bad and the ugly. so lets get to it.



I’ve covered most of the basics here. But if you have more questions, be sure to hit up their FAQ page here.




- Patience is a virtue… 

The long wait between applying and getting a job is a con particularly for those of you who need the extra income sooner, rather than later. This is not a criticism of Working Solutions, it is the way it is with many legitimate online jobs. With the job market the way it is, there are many people looking for work these days.  So, if this is something you want to do, you have to look at it as down the line, and also look into other things in the meantime.


- Administrative stuff…

For some people the ins and outs of being a self-employed person and dealing with the taxes, bookkeeping and lack of benefits is just too much and I totally get that. When I first started it was one of the headaches I had to learn to deal with. Lucky for me I now have an accountant that can do most of that for me, but when I fist got into this I was on my own.  I have a whole thing I wrote up on this kind of thing which you can read here.


- Technical difficulties

I think most everyone will already have most of the equipment except the headphones, so that will be an expense as you need really really good ones.  However, if you do not have Vista or Windows 7, you will have to upgrade. Yeah I’m a Mac guy and it pisses me off when things only are set for windows machine. So this would be a major con for Mac lovers. However geeks like me know how to run virtualization software like Bootcamp or Parallels so that we can run Windows on our Mac. But not every Mac user knows how to do all of that. (Now you do. lol)


- Sssshhhh…..

They don’t always tell you this, but even with good headphones you will need a quiet spot you can put your phone and computer to work without a lot of distractions. This is definitely a con for people with small children or annoying dogs that bark at squirrel fart like my dog does. This is why I love my # 1 recommendation Wealthy Affiliate. Having my kids or annoying dog isn’t an issue because I set my own hours and it doesn’t require a quiet office or being on the phone.


- Show me the money…

This really is a minimum wage thing and many of the projects you get will only pay for the time you actually are with a customer and not the full amount of time you are sitting on call, and that is a real bummer.  That is definitely something to keep in mind as you look at projects that are offered to you.


Is Working Solutions legitimate?


Yes It is a solid, legitimate work at home business that has proven over time to be a reliable way to bring in some extra cash. It’s often one of the few work at home companies that is highly recommended in this industry by the media and other sites.

However there are definitely cons that aren’t ideal for certain work at home seekers. For instance many of you are parents with young children. It’s probably the reason you want to work at home. Or you need to earn a real income. So if any of that is important to you, this is probably not going to be the right company for you.

If that is the case, then be sure to check out my Top Way of Working At Home. It allows me to work while my daughter runs around the house screaming at the top of her lungs. Is that even a game? LOL And I actually get paid exactly how much I feel I deserve. None of this chump change stuff.  Best of all it’s free too! So if you want to discover how I work at home, then click here.

Thanks for reading this review either way. If you enjoyed it and want more information like this be sure to become a subscriber by clicking here. Speak to you soon.

Eddy with a Y!


  • Eddy Salomon

    You’re welcome big Sis. I totally know how expensive a break job can be. Been there and done that. Not fun! But at least you have another opportunity to explore.

  • Ms Edrena

    The way I drive, I NEED to have VERY good brakes at ALL times! LOL!

    With the brake troubles, how about my car’s AC has also gone out? Now, in my neck of the woods, AC is next to godliness because the temperature usually is already in the high 80′s before or at breakfast time. It only gets “better” after breakfast, because around noon or so, it’s now up in the low to mid-90′s and by 5 PM the mid to high 90′s

    And, yes, I do (praise God) still have the time and further opportunity to explore. Working Solutions seems to be a company that will be still be here beyond my brake and AC problems and, as I said I would do, I saved their information for future reference. Thanks again. GOOD job (as usual)! 

  • Eddy Salomon

    Damn, the ac too? Lord have mercy, literally. lol

  • Ms Edrena

    You know how it is. One thing after another, especially if it causes problems or financial set-backs!

  • Eddy Salomon

    You ain’t lying. lol

  • Eddy Salomon

    Ive seen warnings like that before and they should be able
    to fix it easily. So just wait and see until they do. But I wouldn’t freak out about it.

  • Marian

    Eddy, Thanks. HR’s response was “The scan is safe and allows us to
    ensure your computer is compatible with our platforms”. There was no offer to send a link with a secure certificate.” Have a great day.

  • Eddy Salomon

    Sounds like a canned response. They probably aren’t the people equipped to address the issue. They should have forwarded it to their tech department who could easily resolve this issue.

  • Marian

    Thank You, Eddy! That was my thought…. Awesome site, great information.  Have a great weekend.

  • Eddy Salomon

    You’re welcome Marian! Thanks for the kind words. You enjoy your weekend too!

  • Marian

    Eddy, Good Morning. I want to update you. Working Solutions IT Department explained why the scan’s certificate cannot be authenticated. Further I also called the main office. I was satisfied with their response. I am moving forward with this opportunity and scheduling an interview. Thanks again for your input!

  • Eddy Salomon

    Finally the IT Department stepped in! Thanks for the update Marian. That’s what should have happened from the start. I told you it was an easy issue to resolve if the right people were notified.

    Either way, glad to hear you can move forward. I’m sure you’ll do well with this company.

    Good luck.

  • Eddy Salomon

    Thanks for sharing your experience!

  • Eddy Salomon

    Jerry, like any job you will apply to, sometimes you won’t hear back. You have to keep in mind the number of people applying. They don’t have the time to respond to everyone. If they’re interested in you, you’ll get a response. Eitherway, keep it moving. Don’t put all your eggs in one basket. This stuff is like dating there are plenty of other legitimate companies out there:

    Don’t take it personal and get sensitive about it. For all you know, they might have you on a waiting list. Either way, don’t stress it and plug away.

  • Eddy Salomon

    Hey Karen,
    First and foremost, I’m sorry to hear about your husband. I can only imagine how tough that was especially because it was unexpected.

    Thanks for sharing your experience and confirming some of the previous observations about this company. I really appreciate it!

  • Eddy Salomon

    Great advice Karen!

  • Matt B

    Hey Eddie, 

    Do you know if any of the popular “virtual call centers” have instant message type positions? I’d like to get into customer service/support via instant message or email. 

    I know some of them require a quiet, “business-dedicated” area because they are phone based, but being a stay at home dad with my 9 week old son, quiet is long gone in this house.



  • Eddy Salomon

    Sorry Matt, I don’t know of any off the top of my head. But if any become available they would be in my jobs page: which is updated daily.

    You might want to consider telephone mystery shopping which encourages the background noise:

  • Nan Mcmahon

    Working Solutions is truly a great company to work for and I was lucky to be hired by them so quickly. I think it was just luck in timing for me. I applied and in 2 weeks heard back about a project, interviewed one week and was being trained the next. It happened so fast…I’ve been home for 5 years, last child is in first grade but I want to still be around and not locked into a full time position. Anyway, I’ve been with them for about a month and it just can’t be beat. Like I said, I think for me, I just applied at the right time and a degree I’m currently studying for is probably another reason why I was chosen for this particular project. Anyway, I would tell anyone to give it a shot if you are home anyway, you might as well get some money!

  • Eddy Salomon

    Nan, congrats and thanks for sharing your experience with us!

  • Linda Croll

    Love your site, Eddy!

    It’s been awhile since the last post on this thread, but I thought I would throw in my 2 cents worth. I applied to WS on 1/19/12. I received an email the next day advising:

    Thank you for submitting your Application and Part 1 of our online testing. In order to complete the process and be eligible for project consideration, you must first complete the final step of the testing.
    Please dial this toll free number WHEN YOU ARE CERTAIN YOU HAVE AT LEAST 15 MINUTES OF UNINTERRUPTED TIME.  You will only be able to access this test once!

    I waited until yesterday 2/8/12 to make the call (only because I was out of town), to take the 10 minute sample call. This morning I received an email asking me to go online and schedule a telephone interview. I had that interview this afternoon, and have been told I would receive an email in about 1 week letting me know if I made the cut or not.  I had an enjoyable interview with one of the employees. I do have extensive call center background, although it’s been a decade since I worked in one.  I will update this once I receive the email, and if accepted, I will then update when I am first called for project.

  • Eddy Salomon

    Hey Linda!

    Thanks for the love and support!
    I appreciate you’re keeping us posted on your progress! Sounds like you might make the cut. I’ll keep my fingers crossed for you! I’m looking forward to hearing your experience with the company if you get in.

    Thanks again.

  • Eddy Salomon

    Congrats Linda! Hopefully you’ll be starting very soon! Please continue to keep us updated!

  • Tia S

     Arise offers instant message/email positions…by contact I am not supposed to mention the company names but they are a reputable computer companies, a cellular phone companies, a national office supply chain and a major drug store retailer. All have a team of “chat” agents who log in and their main job is to communicate with online customer’s and assist with questions and placing their online add. I’ve been an Arise IC for 6 years and yes I am a chat representative  for 2 of these companies.

  • Linda

    I received an email 4/10/12 advising that I’m being considered for a Customer Service job, focusing on customer retention for a company that has several of online credit monitoring products. Agents will be provided $0.24 per talk minute for each productive hour.  If the Agent is available for calls for the entire hour, but has less than 30 minutes of talk time, they will be paid 30 minutes of talk time.  If they are available for less than the entire 60 minutes and have less than 30 minutes of talk time, they will be paid a prorated portion of that minimum.

    There are ten, 3-hour training sessions (7-10pm) you have to be available for and which you will be compensated for after working 50 hours on the project, and you must work at least 15 hours a week. The client’s primary operating hours are Friday 8am – 8pm, Saturday 8am – 5pm, Sunday 12pm – 6pm and Monday 8am – 8pm, and you have to be available to work weekends. I don’t know how many hours have to be Saturday and/or Sunday at this time.

    I had to listen to a couple calls and watch a video and then take a 2 question quiz, and have been accepted for training, which starts May 6th, so from the time I applied until the time I start was 3 months, which seems pretty normal from what I’ve heard. I work nights and weekends at a part time job I have, but my boss is working with me so that I can accept this position as I really didn’t want to turn down the first job they offered.

    I’ll keep posting as things progress. Wish me luck!

  • Eddy Salomon

    Hey Linda,
    Thanks for the detailed update. Sounds very intense. Good luck!

  • Sekeenajackson

    I’m going to be in that same class tonight. Will see you in there. I hope everything goes well and can get calls at least 75% of the time so I can make some money

  • Sekeenajackson

    No sorry I start that same project tonight. I see ou already been through it. Are you going good hours?

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