Is Lionbridge.com A Scam?

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Is Lion Bridge A scam?

Lionbridge is a global company that provides support to companies all over the world. One of the many services they offer is to help companies improve user experiences on their website search. Better user experience is very important to a website because it usually leads to increased revenue for a company. Think about how many websites you’ve visited and soon after left because it was too hard to navigate or couldn’t find the information you searched for. Well you may have stayed longer and probably bought something if this website had a company like Lionbridge to advise them on what improvements to make. 

 

I’m sure you probably have a lot of feedback to give when you see crappy sites. Well with LionBridge you can get paid for that by becoming one of their Internet Assessor.

 

What does an Internet Assessor do?

 

The role of an Internet Assessor involves evaluating results of a web search, for appropriateness based on the search query inputted. For instance, let’s say you visit a company’s website and you do a search for salary. You would expect the search results to come up with pages that discuss salaries, how you get paid etc. But let’s say the pages that came up were actually porn pages. Then as an assessor you would probably flag those results as bad based on a set of guidelines that Lionbride may have provided you. So that’s pretty much how that works. 

 

What are the requirements to become an Internet Assessor ?

 

You need to be comfortable with the ins and outs of Internet usage, a high speed Internet connection, have lived in the country you are applying to work from for at least 5 years, be fluent in English both reading and writing, and have consistent 10-20 hours a week to put into this.

 

Once you are accepted, there is quite a bit of pdf manual reading. This is necessary to learn about the business. Fortunately you are given a couple of weeks to learn the material. They continue to send more pdfs to read as you take on new jobs and different sorts of websites. So this probably is not a good fit for those of you who fail to read articles meant to help you or job descriptions carefully. (Yes, you know who you are! lol)

 

Is it an international opportunity?

 

Yes, they do hire people from all around the world. Check the open recruitment section of their Internet Assessors job page to see if it’s available in your area. However keep in mind you’re expected to be fluent in speaking and writing English.

 

How do I sign up?

 

Work at home seekers must first successfully pass an exam before being able to work as Lionbride Internet Assessor. The exam consists of two parts: Section 1 has 24 theory questions and Section 2 consists of 150 practical questions.

 

After you’ve completed the application process, they contact you via email if you are accepted (or not). You can apply by clicking here.

 

What’s the work availability like?

 

Work opportunities listed on the site today, my not be available next month, so be sure to double check what is available. If this Internet Assessor job for the US is not listed, then come back in a month or two to see if the status has changed. Here’s a link to their job page for your reference. 

 

How much and how do I get paid?

 

You would be an Independent Contractor, so all the tax stuff is on you. Be sure to check out my tax article for more insight on this. 

It looks like the pay is about $14.50 an hour but I got that from forum babbling. So that can be totally off and based on someone that has been working with the company for a while. Once you’ve worked a given amount of hours, you submit an invoice once a month and you need to keep your paperwork up to date to get paid. I would think there is a system in place that tracks this automatically where submitting an invoice would be unnecessary. But it doesn't appear that way from what I can surmise. 

 

I couldn’t really figure out if the method of payment was paypal, check, direct deposit or all of the above. It wasn’t too clear on their website. I don’t know why companies make us dig for this information. I did read on one thread that payments made to U.S. residents were assessed some type of bank fee.  

Ultimately I’m sort of sketchy on the details of the payment situation because the information wasn’t clearly spelled out on the website. Or I couldn’t find it. I don’t know but it sounds like they need to use their own Internet Assessors to improve the user experience of their job page, talk about irony! lol

So I am going to really depend on you my loyal subscribers to fill in more details about the payment or correct me on anything else I get twisted in this article. I will be anxious to hear clear details from you all on how this works. So far on paper this looks like a decent potential work at home opportunity. But before you go off skating off to their website, let me tell you what the bad stuff is, at least from how I look at it! So here we go.

 

Cons

 

- Suspect Invoicing system? 

The main complaint I found was with issues with the productive time chart that keeps track of your hours and where your payment gets figured out. There are two clear camps on this. There are those who have never had a problem and do not know what people are talking about, and those who claim they have to keep lowering their time numbers on their payment invoices until the system accepts it.

 

It all has to do with something called minimum productivity numbers. These people claim that Lionbridge is like a slave labor force, and even though the pay may be $14.50 and hour, due to all the things you cannot count as paid time it really ends up being closer to half that. What they are saying it may take two hours to build up one hour of enough productivity minutes.  There were enough complaints about this to let me know it was more than a few whiners. So that’s something to consider. Maybe it’s people not really understanding how the company works in this respect. Or maybe it’s a case of the company making things more complicated than it has to be. Damned if I know. But I’m sure those of you who have worked for them might have some words to chip in.

 

- Non Paid Continuous Training.

The fact that they keep sending you pdf updates and manuals to read, shows they want their workforce to be up to date and competitive which is great. However not paying you for that time, can get a bit old after rather quickly. I have no problem whatsoever with not paying for INITIAL training. Some companies will pay you during training which is great, but the reality is many do not. So I can swallow that. However not paying you to read frequent updates that get sent your way, is like workers having to clock out to read a memo from the boss. Even McDonalds pays the workers for mandatory meetings when there is a procedure or menu change! I can see if these updates come all the time, that this would be frustrating and time consuming.

 

- Walk the walk and talk the talk.

How the hell are you going to offer a service on improving website user experience and your job page fails to provide some of the most basic information that work at home seekers would be seeking? That just doesn’t make any sense to me. So hat’s a con because a lot of people may not apply just because of the fact that you fail to provide them key bits of information. It would make me wonder why are they hiding this stuff?

 

So is LionBridge Legitimate?

 

Based on what I’ve seen on the web, this looks to be a legit work at home opportunity that has a decent pay scale, but a few questionable practices. I’m not saying not to look into this further, but do it with your eyes open and I would suggest some comparison shopping with other companies in this field. (We’ll review those soon.) Just know, like most of these things, it may not replace your income. But it might supplement it and be one of the multiple streams of income that I always preach you should have.

 

By the way, they also offer a similar work at home opportunity described as Social Media evaluations. To do that you must be an active Twitter user. Anyway, I did not look into that part, but if you are interested, here is the link.

If by chance this doesn’t appeal to you, feel free to check out our work at home jobs page which is updated daily with various opportunities that may be better suited to your needs.

Well I’m looking forward to any feedback you have about this company. Take care and good luck.

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  • Shannon

    Yes again this is one that I have experience with. I applied and it took a few months to get the invite for the test. I passed, but the test can be hard if you don’t really read over the materials. My aunt failed it. They do not let you retest as far as I am aware. You are right about the starting pay. They pay by direct deposit monthly. That part is a little strange as if you hit a certain number of hours you are paid the following month on the 10th, but if you fall short they pay towards the end of the month/beginning of the following month. I never had any problems with my invoice. When I would work I would have a timer on Firefox and a task counter that I had gotten for ChaCha. This really helps you keep things straight. Yes you are not paid for reading things over, but I really didn’t feel taken advantaged of about that since the pay is so much higher than other WAH opportunities. Plus, it is not like you are spending massive amounts of time not being paid. They do require that you work 10 hours minimum a week as long as work is available, which it 9 times out of 10 it was. I’m not sure how strict that is as I have missed it a few times with my rough pregnancy and toddler. Anything I missed?
    Shannon

  • Shannon

    Yes again this is one that I have experience with. I applied and it took a few months to get the invite for the test. I passed, but the test can be hard if you don’t really read over the materials. My aunt failed it. They do not let you retest as far as I am aware. You are right about the starting pay. They pay by direct deposit monthly. That part is a little strange as if you hit a certain number of hours you are paid the following month on the 10th, but if you fall short they pay towards the end of the month/beginning of the following month. I never had any problems with my invoice. When I would work I would have a timer on Firefox and a task counter that I had gotten for ChaCha. This really helps you keep things straight. Yes you are not paid for reading things over, but I really didn’t feel taken advantaged of about that since the pay is so much higher than other WAH opportunities. Plus, it is not like you are spending massive amounts of time not being paid. They do require that you work 10 hours minimum a week as long as work is available, which it 9 times out of 10 it was. I’m not sure how strict that is as I have missed it a few times with my rough pregnancy and toddler. Anything I missed?
    Shannon

  • http://www.workathomenoscams.com Eddy Salomon

    Hey Shannon,

    Thanks for sharing your experience. This definitely shed some light on areas that were dark to me. Are you still working with the company?

  • Shannon

    Yes I am.

  • http://www.workathomenoscams.com Eddy Salomon

    Oh cool. Would you still personally recommend it? Was there any downsides you’ve noticed that I didn’t share or tips to help others with it?

  • Jeff

    Hi Eddie,
      Like Shannon, I too work for this company currently.  Everything that you said is true about the integrity of this company.  The only thing is that they give you less than two weeks upon sign up to pass the initial test.  It does require a substantial amount of reading to get a grasp about the rating process.  I’ve had several small personal issues with them when I was first hired as a contractor.  As with many companies mistakes are made – they twice lost my W-9 tax form although it had been saved in my profile.  Someone failed to do their due diligence on their end, plus there was a lack of communication between their workers.  Two copies of this form were there all the time in my complete profile documentations if someone on their end had bothered to look.
     
    The issue regarding pay is that you must complete 30 hours of work, (and have it approved by their dept staff) each month in order to receive pay for that particular month approx 10-12 days the following month.  If you work 32 approved hours in June, you can then request to receive your month’s pay by between the 10th – 12th of July.  If you do under 30 hours for the month, you would have to wait an entire month to receive that month’s check.  In other wards if you work 28 hours in June, don’t expect to get a check in the mail for that month’s work until the end of July.

    They do have very high expectations concerning your work quality.  They do have a quite a bit of learning material available to you to improve your skills.  However, with regard to passing their online quizzes, (designed only to provide further knowledge to you as a rater and NOT a job requisite) anything below 80% score on these online quizzes is considered failing.  Again, these quizzes are only designed to help the rater improve his/her skills.  Still, can you imagine a real life public school education scenario?  A grade of 79 would be considered failing?

    My one issue that the company has to do with the # of tasks that they expect you to complete per hour.  There are many different types of tasks – some take longer to complete than others.  There is one type of task in which you are expected to submit 32 per hour.  However, what is clearly spelled out on the directions for this task – involving the rater usually reviewing videos and then making an assessment as to its validity; is that you would be allowed to watch up to 4 minutes, (of what could be up to an 60+ minute video) allowing you to form an opinion and then provide feedback.  I was always good at math and watching even 2 minutes of each video would not meet the requirements of submitting 32 such tasks per hour.  I have a feeling that they tailor every raters’ expectations towards their best/most experienced workers, which is in a way unfair.  I also understand that they do have expectations for everyone.  People are people, many are less than dishonest.  If they could I imagine that some people would try and take advantage of the company -submitting as few tasks as possible and still expect to make the $14.50 per hour.
     
     I still would recommend this company.  I found them through an advertisement at another home job site, sorry Eddie.  This site, homejobstop.com is legit.  It is quite true that you have to be fluent in English.  I could be mistaken, but I think that you have to be 18 in order to work for them.  Supposedly many college students from around the world work as contractors.  I don’t believe that they take 15 year old kids looking to find work for the summer.  You submit your resume, and if they approve you are then given a massive 125+ page manual to study.  The only thing that I disagree upon from the article written by Eddie is that you only have about a week or so to study it completely.  They recommend at least 20-25 hours spent immersing yourself in the manual.  Once they present you the actual quiz, (in two parts and you must pass the first part in order to receive the second part) you have about 3 days to complete and submit it back to them for correction.  In addition you MUST have a gmail account as all communications are done through gmail.  Yahoo mail or anything else is not compatible.  You must also use Mozilla Firefox as your browser when performing work.  For whatever reason using IE or any other browser is not completely compatible with the company’s servers.

     Besides what Shannon previously wrote, I hope that this further enlightens other people toward this work from home opportunity.

    Jeff

  • Pete

    Hello Ed hope all is well, I just signed up Ill let you know how it goes.

  • Shannon

    Yes it is one of the best paying jobs around for WAH that doesn’t involve a phone. They even have bonuses from time to time. For me there really isn’t a downside other than not having enough hours in the day! lol The only tip I can offer is to take your time and carefully read over everything.

  • http://www.workathomenoscams.com Eddy Salomon

    Hey Jeff,

    Thanks for filling in the details and providing some more missing pieces. You’ve provided some great insight for a prospect to consider especially the whole tasks thing.

    Seems like they have pretty high standards and I can’t really blame them for that.

    By the way homejobstop is one of the companies we have recommended and reviewed: http://www.workathomenoscams.com/2008/01/03/homestopjobcom-review-scam-or-the-real-deal/ So I’m glad you found it to be a great resource.

    Thanks for sharing such in-depth feedback about the company. I’m confident it’s going to help a lot of people.

    P.S. It’s Eddy not Eddie. ;)

  • http://www.workathomenoscams.com Eddy Salomon

    Sounds good Pete. Keep me posted. Good luck!

  • http://www.workathomenoscams.com Eddy Salomon

    That’s a good point because most of the high paying work at home jobs require being on the phone. So that’s a great observation. I totally hear you about there not being enough time in the day to get to all these money making opportunities. What a great problem to have. lol

  • http://www.workathomenoscams.com Eddy Salomon

    Thanks for sharing your comment. Honestly it seems more like a grudge rather than an objective feedback. But nonetheless it’s good for people to read. By the way this review wasn’t a paid advertisement by LionBridge. Anyone that has actually read our site for a while knows we review various companies so people can make an informed decision and chime in their experiences with a given a company. So thanks for sharing your “experience”.

  • http://www.workathomenoscams.com Eddy Salomon

    Thanks for sharing your experience and feedback.

  • http://www.workathomenoscams.com Eddy Salomon

    Thanks for sharing your experience and thoughts about this company. I really appreciate it.

  • Gab_den

    Let me share my experience with Lionbridge with all of you.
    I’m not sure if the company is a scam or not but surely they have attitude, communication and management problems.

    I applied for a job in April 2011 and got a message in June that they’ll need some more time.
    At the end of July, I asked them what happened with my application… never got a respond so I messaged them again at the beginning of August to delete my data from their system – my subject was “withdrawing application”.

    In the middle of August their reply was: ” sorry to inform you but we have reached the target quota ” with the subject: “Re: withdrawing application”.      :)

    … two days later received the very same message again… and four days later once again the same message…

    I replied to all three “we have reached the target quota” messages that I’m not even interested in the position anymore and asked them to delete my data.

    Two days ago (24 August) they wrote me a message saying: ” We are sorry to hear you are no longer interested in this position. We will keep your information on file in the event that you wish to re-consider.”

    Scam or not, they have no idea about professionalism…

    Good luck to all of you

  • http://www.workathomenoscams.com Eddy Salomon

    Thanks for sharing your experience. Sound like another example of too much technology instead of real people answering these emails. Unfortunately stuff like this isn’t isolated to Lionbridge. It’s a sign of the times. It’s like trying to get someone on the phone from your bank or cable company where they have you jumping around in circles with these phone prompts instead of just having a live person pick up the phone to address your issue.

    Stuff like this doesn’t make a company a scam. But it definitely leaves a bad taste in one’s mouth. Either way, thanks for sharing. I can sympathize with your frustration.

  • Lionbridge is a Scam

     
    I start to suspect this is a scam, pleas read all; once joined (after the exam) i have received a mail with lots of link to read (not manuals) that refers to the company website where you find rules and other directives. One of those grabbed my attention:

    Productivity Expectations:
    The Tasks per Hour levels below are the productivity levels you should use to report your time. You should ensure that the time you record reflects the time you spend on the tasks and is within the productivity levels set out in the table below.
    Let me explain, in a more clear form: “You should ensure that the time you record is within the productivity levels” this will mean that you will get paid by item and not by hour, simple as that. Since they advertise a pay-per-hour job this would be sufficient for a fraud complaint.

    MOST IMPORTANT:
    (Sorry for caps) What made me smell smoke here was not (only) the above directive, but rather the fact that once i asked more information i didnt receive an answer while generally i was receiving prompt and corteus answer to all my other questions about the exam and the job, fortunately ive found this early after the exam!

  • http://www.workathomenoscams.com Eddy Salomon

    Uh, I still don’t see why this is a scam. Seems more like mistakes in their copy than anything. The fact of the matter is most people who have worked with this company are getting paid for their work.

    Maybe our definition of scams are different. But to each their own.

  • Lionbridge is a Scam

    hello Eddy,

    The company claim to pay-per-hour while instead they pay-per-item. Look the fact, you work 10 hours and deal with Y items, lets say for example X is 500 and Y 240 however the company expect that 240 items should be completed in 336 hours and asks you to lower your timesheet entry to that level to be paid. I do not say they are not paying i say that the effective payment is not as stated, i say that to work for them you are forced to declare that you did less hours than what u actually did.

    Hope this clarify, thank you.

  • http://www.workathomenoscams.com Eddy Salomon

    Awww, that does seem a bit shady. Now I see what you mean. I wonder if that was purposely done or a misstep in their website copy. Either way that’s definitely an observation worth noting that they should be able to explain if one emails them on it. Good point. I totally see what you’re saying now.

    Have you emailed them about this to see what they have to say?

  • Lionbridge is a Scam

    I think ive sent them about six e-mails asking for clarification about their above statement, always no answer was given. in short words the company let you report your timesheet however the timesheet must match with the company expectation to be processed and paid, there are many comments on the web confirming this situation.

    Would be interesting to ask to the people that worked for this company (not their employee pretending to be workers :) how much they was paid and if they had to lower their timesheet entry to match a lower hour value.

  • http://www.workathomenoscams.com Eddy Salomon

    Interesting how they haven’t responded. That’s definitely not a good look.

    I’m not sure if you’ve actually spent a lot of time on this site to read the discussions we have on various other companies. But the folks that respond to our blog posts are real people. They’re not paid people of the company’s we review because the feedback we usually get usually reflects both sides of the coin which can be good and bad. Your comment is on this site and you’re obviously not an employee. So that’s a testament to that. People that have good experience with a company and share it doesn’t mean they’re an employee of it or just trying to mislead people. So please keep that in mind.

    In any event, I look forward to hearing from other people that have had the issue described. We also welcome employees of LionBridge to clarify their stance on this too.
    Inquiring minds want to know! Thanks again,

  • http://www.workathomenoscams.com Eddy Salomon

    We include cons for a reason. This way if one of them is really deal breaker than at least you know and can make an informed decision. So it’s up to you to take what you’ve read and act accordingly. Just weigh out the risks vs rewards and take it from there.

  • http://www.workathomenoscams.com Eddy Salomon

    I don’t think it seems scammy at all. But it definitely makes you jump through a lot of hoops that seem unnecessary. However judging by what you and others have said, if you can survive the initiation process, it’s definitely a legitimate way to make some money. You sound like you’re doing pretty well with it! So congratulations and thanks for sharing!

  • Javakittyct

    I worked for them up until today. Like previous poster said – they expect a lot of your time and you only get paid for half of it. I am an intelligent person and a quick learner. But I feel they expect you to read A LOT of material and for us to just “know” it instantly without any help from them. I was constantly told I was too slow and so I started robbing myself of time and only logging what they expected for each task – and I asked them repeatedly what I could do to improve. Their response – “read the general guidelines” which I did 3 times. If a company expects a certain standard they need to help employees in every way to reach that goal IMHO. But I am guessing since so many people want to work from home they have plenty of suckers daily who apply and can fill my spot. But they lost a person who was willing to put in the time and do the best job possible if they just would have given me some direction. I feel like the past 4 months was a HUGE waste of my time!

    Now on the flip side I have a friend who has worked for them for 3 years and has had zero issues. I guess I am a bad fit but I have seen several sites with posts like my experience…..

  • http://www.workathomenoscams.com Eddy Salomon

    Thanks for sharing your honest experience with this company. I think it will give folks some stuff to think about. Sometimes a company isn’t a right fit. Now you know this isn’t the right one for you. So you just move on to the next one. That’s the great thing about this industry, it’s like dating. There are plenty of other fish in the sea. And fortunately you’re on this site where we cover many more. I hope this makes sense. Thanks for sharing. At least this opportunity is working for your friend and I’m happy you shared that too.

  • Dani

    Eddy, I agree with Javakittyct. Before I quit in October, I worked with the company for a little over a year. I felt like some of the tasks had an unrealistic time frame to complete them in. I also sent them an email two or three months after I started to ask if they had any tips to improve my time, and I was referred to the guidelines as well. I came to realize that I would have to adjust my time every month to fit their parameters, or my timesheet would be rejected. I never had problems with getting paid as some people have, my problem was the lack of work available in my area. They make you well aware of the fluctuations in work availability, but having very little work these last few months was a deal breaker for me. The position is a great opportunity for someone who is okay with the ups and downs of available tasks. I would definitely recommend downloading a timer to your desktop that allows you to see your time as you work, because the time passes quickly when working on these tasks.

  • http://www.workathomenoscams.com Eddy Salomon

    Hey Dani,

    Thanks for sharing your experience. This is good information to know. It seems to be one of those positions where either you’ll enjoy it and do well. Or you don’t. I guess the only way for folks to know is to try it and see if it’s the right fit for them because for some it seems to be.

    Either way it’s great to hear real feedback that is constructive. Thanks!

  • Andrew

    I’m working for them since 6 months ago (from Italy).
    Always got payed in the exact day they told me.
    The people that has not been payed and tell its a scam, well, they just didnt understand how to work so they got kicked out from the program. totally normal.
    you cannot expect to receive money if you do a  sh**ty work (when they also give you the possibility to work at home and with a quite good wage).
    both thumbs up for me.

  • http://www.workathomenoscams.com Eddy Salomon

    Sorry you would need to discuss this with a tax professional in your area.

  • Paul

    Just passed the Test!!!

    it was way harder than I expected.

    so much is left to opinion even after following the guidelines.

    if you want some tips on passing send me a message I can’t really post them on a public space

    you can email me at  ”paul at lymekick.com”

    just take out the space and change the at accordingly

    good luck

    Paul

  • http://www.workathomenoscams.com Eddy Salomon

    Congrats Paul! Keep us posted on your experience with them if you can!

  • ma

    TOTALLY A SCAM
    AFTER SPENDING 2 WEEKS STUDYING THEIR DOCUMENT THEY DID NOT HAVE THE COURTESY OF SEND ME MY TEST SCORE…IF THEY HAVE SO MANY APPLICATIONS THAT THE CANNOT HANDLE WHY THEY STILL ADVERTISE THIS TYPE OF JOBS ONLINE???

    =====================================

    Dear MA,

    Thank you for your interest and application for the work from home position with Lionbridge.

    We regret to inform you that you were unsuccessful on this occasion and therefore we will not be processing your application any further at this time.
    Unfortunately we are not in a position to provide individual feedback at this stage in the recruitment process. This is due to the large volume of applications that we receive.

    However, we do appreciate your time and effort in applying for this position and would like to continue to hold your details on file for any suitable future vacancies.

    If you do not wish to be contacted in future, please let us know.

    Thank you once again for your application and we wish you every success in your future career choices.

    Kind Regards,

    Lionbridge Recruitment Team

  • http://www.workathomenoscams.com Eddy Salomon

    Ma, I understand your frustration but the company isn’t a scam because you didn’t get in or they wouldn’t give you your test score. That’s life in the job market. Sometimes you get in and other times you don’t.

    Stop taking it so personal. Just move on to another company which there are many. We list new companies daily here:
    http://www.workathomenoscams.com/jobs

    We also have other recommendations that can be started today:
    http://www.workathomenoscams.com/recommendations

    So you have other options. But running around calling this company a scam isn’t helping you get a job.

  • Jenny

    Truthfully, I think this job only works out for quick and accurate readers. I see below that some people took 40 hours to do the exam? Jesus! I read the guidelines once (162 pages), referred to it during the theoretical, and glanced at it a couple of times during the practical exam. It took me a grand total of 10 hours to study for and take the tests. If you’re a quick reader and typist the tasks literally fly by. I can see how LionBridge would be onerous if these qualities aren’t in your skill set, but if they are this is a decent job.

  • http://www.workathomenoscams.com Eddy Salomon

    Thanks for sharing your insight Jenny!

  • Donald

    I think, not only do they want to make sure you’re capable of doing the work but that you will stick with it. If you’re willing to spend the time reading and learning the guidelines then in most instances you will stick with the job.

  • http://www.workathomenoscams.com Eddy Salomon

    You’re preaching to the choir about that. I purposely direct folks to read my articles. The folks that do usually make money or avoid a scam. Then there are folks that just aren’t willing to and then complain they can’t find anything legitimate or they’ve been scammed.

    Unfortunately reading is like a disease to most people. It requires too much work even if it will literally make folks money.

    It’s good though because like you said, it weeds out these people.

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